Wael Nabawi

TELE SALES&CALL CENTER SENIOR MANAGERFull Time

• Job Details:• Maintain efficiency and profitability of the remote sales managers and sales representatives (Promoters) on a local and international scale of the Middle East. • Effectively, recruit, train and motivate a team of telemarketers (Promoters). • Maintain client relations and business development growth. This includes new contacts in the hospitality industry as well as current contacts to further business productivity and connection. • Adhere to corporate executives, HR policies and the finance department. • Staff Management – Includes sales managers and telemarketers (Promoters) and evaluation of performance (KPI). • Development of business strategies to support IHM “Company” Jordan objectives and targets for future growth. • Development of operational and sales plans as well as forecasts. • Develop a marketing action plan for the program assigned

Local call center director - General Manager Tele Universe EgyptFull Time

• Job Details:•Collaborate with the board of Directors to identify, create and implement strategic plans to actualize business objectives. •Identify, recruit, train and develop a talented team of employees who can lead critical departments and manage strategic business functions. •Monitor company operations and ensure employees and business practices comply with regulatory and legal requirements. •Develop the organizational culture and promote transparency and collaboration throughout the organization. •Develop partnerships with company stakeholders, shareholders, industry regulators and other relevant parties. •Identify potential risks and opportunities within the organization and its environment to protect business interests. •Identify potential sources of investment and organize fundraising efforts. •Represent the company at social and corporate events in ways that strengthen the brand and communicate the company’s message

Senior Telesales ManagerFull Time

• Job Details:•Establishing a call center (telesales team) for Contacting customers for selling membership card via outgoing calls to customers to achieve determined sales targets. •Put a strategy to achieve the required sales targets according to the company goals •Providing data records for (telesales team members). •Supervising, Monitoring and following up telesales team members to make sure of achieving required sales targets. •Trains and instructs the new employees . •responsible to supervise the telemarketers in persuading the customers or individuals to buy the organization’s products and services. •Creating a process-impelled workflow for sales or telemarketing and leading follow-up and qualification. •Developing call scripts for telemarketer’s use with lead generation and qualification. •Creating team compensation structure and performance metrics. •Supervising telemarketers in persuading the customers to buy the organization’s products and services