WM

Wael Mohmed

Monitoring Agent at Bigo Live

Cairo, Egypt

Work Experience

  • Monitoring Agent

    Bigo Live

    Mar 2020 - Present -5 yrs, 3 months

    • Job Details:Monitoring live videos and taking actions according to users' behavior during live video. Strong technical skills in video surveillance and monitoring systems. Ability to quickly identify and resolve issues related to video quality or system performance. Ability to focus and maintain attention to detail for extended periods.

  • ICC Agent

    Vodafone

    Mar 2018 - Present -7 yrs, 3 months

    • Job Details:Managed a high volume of incoming calls consistently exceeding the service level, earning the trust and loyalty of the customers by paying attention to details and handling their issues providing solutions.

  • Product Promoter

    London Dairy

    Mar 2017 - Present -8 yrs, 3 months

    • Job Details:Selling ice cream products for people to try it. Established strong relationships with key suppliers and negotiating skills that decreased the cost of the favorable items.

    • Education

    • Bachelor's Degree in Accounting and Finance

      Ain Shams University (ASU)

      Jan 2018 - Jan 2022 - 4 yr

    Skills

    • Project Management
    • Public Relations
    • Time Management
    • Leadership
    • Critical Thinking
    • Teamwork
    • Effective communication

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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