Wael Ibrahim

Senior AR/Credit Control

• Job Details:Follow up on all outstanding for the customers under the responsibility. Ensure customer’s credit is managed in accordance with agreed terms and that customers understand their credit agreements. Perform timely management of all direct debit accounts under responsibility. Ensure responsible sales and customer service staff has visibility to the customer payment performance, to facilitate follow-up and addressing issues regarding late payments. Work in close cooperation with sales in addressing payment issues, participating in customer visits whenever necessary. Ensure that all customers are timely and properly attended over the phone or via mail. Ensure all customer requests are attended timely. Follow up on invoicing timeliness and accuracy, and take proactive action to remove the error cause, in cooperation with the relevant departments. Ensure correct usage of finance systems and tools, keeping all relevant documents in an organized manner and ensuring customer statements are clean. Management and collection of outstanding customer accounts. Maintain collections for clients/cluster/BU and ensure timely collection of all invoice types, credit reporting and analysis/review. Monitor, report and escalate customers in breach of credit terms. Perform customer analysis on the trending, payments, disputes, on account etc and proactively drive collections using this information. Follow up or escalate with cash applications, invoicing, dispute, SB audit, D&D, sales etc teams on actions pending to ensure timely resolution. Additional functions may be required according to business area needs. Support all stakeholders with technical or process related challenges during process execution. Ensures correct statements are being sent to both cash and credit customers in its respective clusters. Ensures invoices have been received according to its requirement. Interact with INV team and disputes. Ensure invoices are reprinted when claimed by customers. Coordinates with UBSO, GSCSALCD/EDDI regarding unbilled/missing charges. Ensure proper handling of dunning procedures (send out dunning letters and assigning follow-up through phone calls in their respective collectors). Ensure customers are contacted/visited on regular basis. Ensure that credit policy is strictly followed for all customers. Utilizing collection tools rolled out by the organization. Participates in improvement and further discussion. Ensure innovation and business process improvement providing reports to stakeholders, team members and managers. Performs customer reconciliation on portfolio assigned. Identify errors & deviations and take necessary corrective & preventive actions on reports. Monitoring and tracking of disputes until resolution. Ensure that disputed invoices are followed up and taken off dispute within 7 days except when under litigation and abandoned cargo. Coordinates with disputes, sales, and CX teams on certain issues ensures payment has been applied correctly. Checking unallocated payments and reconciling payments. Meet all targets and deadlines. Ensure fast and proper handling of all issues instructed by management. Performs reconciliation, escalate for further collection and check possible write off/write back and coordinate with collectors. Review, if possible, for NMB/litigation.

Counter Supervisor

• Job Details:Acting as a team leader for 14 counter agents at Alexandria by performing 1 on 1 meetings & ensure applying performance development plan for each agent. Ensure smooth execution of counter process within timely manner & high service quality. Monitor agreed service levels & identifying root cause of any missed target. Acting as a communication focal point for collective reports handled by various counters.

Finance Team Leader

• Job Details:Take full ownership of the daily tasks and ensure these tasks are carried according to the standard operating procedures (SOPs). Ensure putting close and timely monitoring for the outstanding amounts related to DET & DEM and no outstanding related to these charges are pending over 7 days. To recommend specific credit policies, consistent with the global policies and standards set for credit management. Update developments in receivable system and prepare regular reports. Checking of cash report on daily basis & highlighting respective desks for clearance. Ensure payment application is done on time and in high quality and monitor of on account and driving the clearing process. Build strong customer relationships and customer satisfaction.