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Wael Gamal

Customer Service Manager at Cargo Haul

Maadi, Cairo, Egypt

Work Experience

  • Customer Service ManagerFull Time

    Cargo Haul

    Jun 2023 - Present -2 yrs

    Egypt , Cairo

    • E-commerce Operation ManagerFull Time

      Zimmer Biomet

      Jan 2022 - Jun 2023 -1 yr, 5 months

      Egypt

      • Customer Service ManagerFull Time

        Taager

        May 2020 - Dec 2021 -1 yr, 7 months

        Egypt , Cairo

        • Customer Service ManagerFull Time

          Amazon

          Mar 2017 - Mar 2020 -3 yrs

          Egypt , Cairo

            • Education

            • Master's Degree in Master of business administration

              The Arab Academy For Management, Banking and Financial science

              Jan 2022 

            Achievements

            1- Top Tier Team Manager across Amazon OU's in the middle east in 2018 & 2019. 2- The best Team Manager across Amazon OU's in EGY site in 2019. 3- Built up Taager.com Customer Service from the scratch and develop all customer experience functions in 2020 to 2021. 4- Built up many of Customer Service projects across the retail, medical and E-commerce industries. 5- Being a customer service consultant on Infollion Expert Panel website.

            Skills

            • Team Leadership
            • Customer Care
            • Customer Satisfaction
            • Problem Solving
            • Ecommerce
            • Sales Field

            Languages

            • Arabic

              Fluent

            • English

              Advanced

            Training & Certifications

            • Lean Six Sigma Green Belt

              The Council for Six Sigma Certification·2021
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