Wael El Sayed Gaffar

Export & Import ManagerFull Time

• Job Details:Logistics Roles and Responsibilities  Oversee complete Logistics Operations (Inbound / Outbound).  Prepare report on plan v/s actual deliveries plus revenues, analyze the reason for the variances and enforce corrective action.  Check all export/import LCs for the document requirement, the Last date of shipment, etc., and advise customers/suppliers if any changes required.  Analyze business requirements for inbound & outbound shipments and suggest most cost effective mode in order to meet business objectives (cost effective without affecting quality and customer deliveries)  Communicate with foreign suppliers to arrange for importing the shipments.  Communicate with shipping lines and freight forwarders to book a space for the cargo on board vessels/ aircrafts and ensure getting the best freight rates, freight terms, and transit times.  Review shipping documents and ensure compliance with import and clearance regulations.  Communicate with customs brokers, freight forwarders, insurance companies, trucking companies to ensure a smooth and cost-effective import and delivery process  Follow up on the clearance, shipping, and delivery process and handle any obstacles that may occur.  Process the ACID Issue Request.  Review customs clearance invoices and receipts after receiving shipments.  Follow up payment to logistics suppliers. Export Roles and Responsibilities  Developing Strategic Sales & Marketing Plans Maintaining Reliable Export Markets & Clients’ Portfolios.  Monitoring and Supervising Export Activities and Providing Guidance and Direction on an on-going basis.  Participating in developing yearly operating budgets and Exports sales plans.  Consistent evaluation of market conditions and trends.  Ensuring that Customer Satisfaction is met and that all customer complaints are handled promptly and appropriately.  Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact.  Directing and maintaining communications with other third parties that enhance the export activities; i.e. Industrial Development Authority, Export Development Fund, Egyptian Organization for Standardization & Quality, and other subsidizing entities.  Providing Advices and Recommendations to the R&D and Product Innovation Department with the key modifications and latest production trends that have to be applied to cope with market needs.  Developing the yearly plan of the international fairs and exhibitions.  Ensure compliance of shipments with the laws and regulations governing the export industry.  Reviewing and approving the export documents to assure its compliance with the terms agreed upon.  Prepare all the quotations, Pro-Forma invoices for the customers.  Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution.  Retain and maintain a strong and long-term relation with the existing clients while acquiring potential new clients.  To take initiative and efforts to develop constructive and effective solutions to any issues that slow down or hamper the export procedures and activities.  Complete regular reports on quality of service, delivery and keep an eye on competition, handing a bimonthly report on competitor activity – discounts, promotions, new product launches, etc.

Central Services ManagerFull Time

• Job Details:➢ Assisting the Managing Director. ➢ Monitor suppliers & Subcontractors performance to assess ability to meet quality and delivery requirements. ➢ Liaising with Operations Team in order to fulfill their requirements. ➢ Build relationships within the company and with external parties, such as clients, suppliers, and subcontractor. ➢ Keep detailed records, generate reports, and develop presentations to help management understand the Central Services perspective. ➢ Prepare annual/quarter/monthly performance report and reevaluate processes. ➢ Establish and maintain business standard for accuracy, productivity and reliability. ➢ Manage activities related to strategic or tactical purchasing, material requirements planning, inventory control, warehousing, and receiving. ➢ Ensure regulatory, compliance and legal rules are followed. ➢ Negotiate prices and terms with suppliers, vendors, and Subcontractors. ➢ Develop procedures for coordination of central services management with other functional areas, such as Finance, Technical Office, and Operations. ➢ Manage Budget to align with goals of business. ➢ Responsible for Workers Wages, Transportation, and Accommodation. ➢ Responsible for all direct expenses. ➢ Work closely with subcontractors to provide excellent customer service through warranty service and administration. ➢ Carrying out any other duties as and when required and deemed necessary within the scope and purpose of the role, as requested by the Managing Director.

Customer Service ManagerFull Time

• Job Details:¬ Overall responsibility for the smooth functionality of the Customer Service Departments. Responsible to accurate the orders management processing. Responsible to manage the products recall efficiently. Responsible to ensure timely and correct execution of solving complaints. Managing the team of Customer Services. ¬ Providing necessary on the job training for the new Customer Service Executives in the department and also extending necessary guidance to the department team members and when required. ¬ Responsible to develop Customer Service policies and procedures to ensure consistency in customer service and satisfaction. ¬ Coordinate the required with Other Head of Departments such as Production, Planning, Purchasing and Logistics departments to ensure monthly Sales Forecast is on track. ¬ Analyzing statistics to determine the level of customer service is providing. ¬ Investigating and solving customers' problems, which may be complex or long-standing (including analyzing customer performance data) ¬ Maintain the Monthly Sales Revenue Report to ensure the requested Sales Revenue Target is achieved as the Senior Management Objectives. ¬ Highlighting opportunities and risk for the business. ¬ Prepare Required reports & analysis for Senior Management.