Wael Douleh

IT ManagerFull Time

• Job Details:• Oversee internal and external day to day IT operations, providing overall management of technology vendors, development the IT governance model, and a comprehensive on-going IT project management plan. • oversee investments in technology hardware, software, and talent to meet the goals and objectives of the company, ensure that all initiatives in the IT portfolio have clear business goals and success metrics. • Designs the architecture for complex systems with constantly evolving requirements. • Direct technology strategy and operations, including management of computer hardware and software, telecommunications, and networks. • Provide strategic direction and vision to direct the overall design of company technology platform to ensure that current and future business goals can be met. • collaborate with the company staff and the stakeholders to ensure the successful solution implementation, sufficient privacy and security, data migration, and sufficient testing of solutions. Ensure technology vendor deliverables, contractual requirements, performance guarantees, and implementation and testing milestones are met. • Contribute to achieving the requirements of the Central Bank of Jordan of policies, procedures and requirements related to the technology infrastructure in the company to achieve cybersecurity requirements. • Carry out the digital transformation in business, act as a central point of contact between the marketing, business development, and organizational management team in the company, and can simultaneously tackle the digital needs of the business. Review existing internal business processes and identify areas of improvement, Develop, and drive the company’s overall digital transformation strategy and roadmap. • Assist in the creation and management of procurement processes for the acquisition of technology products and services. • Manage vendor software solutions including developing and monitoring software maintenance plans and developing and ensuring adherence to contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). • Report to the Executive Director and Board of Directors on a regular basis.

Head Of Information TechnologyFull Time

• Job Details:• Strategy: To create and maintain Information Technology & Management strategy in line with stakeholder needs and in keeping up with current best practice in the field of IT. • Governance: To ensure Information technology and management are in-line with agreed strategy and policy. • Development: To manage the further development and implementation of current projects and systems Specifically to manage the development plans for ongoing integrations, the migration of core technologies and tools to the ‘cloud’; the management of project and system dependencies at planning, implementation and support stages; The sign off all project management milestones for IT projects. • Implementation: To manage the day-to-day operations of IT systems, ensuring that planning, end-user impact, change management, training, quality management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered. • Supply management: To manage the relationships with (and between) external suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts. • Budget: To manage the annual Information Management budget. Responsible for the review, audit and prioritization of all information management tools, including (in partnership with the Finance Manager) the replacement cycle of information technology hardware. • Service: To organize, implement servicing, and support of all company IT systems to agreed service level standards. To ensure training is provided on any new information management tools that may be introduced, to provide support where necessary. • Staff: To line manage and develop the Information Management team, working with them to plan and priorities their workloads, set objectives, conduct appraisals and supported to continually improve their performance and results. • Research: To develop and implement plans, in consultation with key stakeholders. • Business continuity: To develop and maintain the Major Incident & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs of the company in the event of major incidents or disasters.

System AdministratorFull Time

• Job Details:Outsource from Omnix International Company to work with Emirates Identity Authority in Electronic Form project as a System Administrator. • Install, configure, and administer the operating system and services on Windows server systems. • Implement secure networking configurations and ensure Windows systems are maintained at the appropriate system patch and security fix levels. • Configure Windows servers to use Active Directory, DNS, Cluster server, Network Load Balance; Windows based services and the systems to support them. • Install, Configure, and monitor all antivirus, anti-spam protection software for all servers using McAfee Antivirus Enterprise Edition. • Plan, install, administer and support Windows based FTP, SFTP, IIS web services, associated databases, etc. • Ensure database configurations and operational procedures for associated services are comprehensively and accurately documented. • Configure and monitoring and planning backup/recovery, business continuity and disaster recovery strategies for files, database, operating system using Symantec NetBackup Enterprise Edition. • Producing documentation on operational, system and user procedures & guidelines. • Monitoring and tuning performance. • Assist the Project Manager to prepare a Tender Documents. (Preparing technical requirements, System Requirements, Communicate with the vendors, Coordination with Purchase department, Technical Evaluation for the offers). • Incident Management, • Act as escalation point for all requests and incidents, Coordination of Problem investigations and corrective actions in conjunction with multiple IT teams to ensure that root cause is accurately documented in a timely manner and all activities are tracked effectively and concisely. • Author and distribute executive level Problem communication during investigation as well as final closure summaries. • Build cases for consideration within the Risk Management process. • Communicate effectively with senior management and business stakeholders on the status and remediation of problems • Ensure problem management process continues to meet best practice standards, service level agreements and the needs of the organization.