Wael Mostafa Dawood

Senior Application consultantFull Time

• Job Details:Role:  Team lead Application Consultant  Project Manager, for Oracle Transportation Management system for Military Organization. Responsibilities:  Full creation of functional and technical designs for Oracle custom modules.  knowledge transfer for all documentations using (Oracle Unified Methodology)  Reduced time of Development by proving Dev team the Application extensions functional designs.  Enhanced sustainability of the Oracle TMS custom application.  Enhanced sustainability of the Readiness custom application.  Increased Customer satisfaction thought Training, enhancing software

Oracle ERP application support ManagerFull Time

• Job Details:Role:  Application Support Manager for Oracle EBS (Financials - Human Resources Procurement and tenders- Inventory/Stock control -Transportation (Custom)-T.O.E Table of Equipment (Custom) - EAM (Enterprise asset Management) Facility management- Military Units Readiness Reports- Cataloging PIM Responsibilities:  Coordinate different support activities of project members  Dispatching support tasks across consultants  Following up over the progress of support service (SLA guidance)  Developing periodic reports for support progress and performance (KPIs)  Good planning of resources allocation and availability  Weekly analysis of ticket trends and creation of recommendation for sustainable improvements

Principal Technical Support EngineerFull Time

• Job Details:Achievements: - SEPA European project as Oracle Project Coordinator. - Successfully Maintained an up-to-date and in-depth knowledge of new Oracle functionalities released for the given modules (General Ledger - Payables – Pشyments – Cash Management- Treasury- SLA) - Excellent Customer service. - Reduced the Service request Escalations by 85% - Publishing more than 100 White papers, Brown bags, web casts for Customers and colleagues. - Increased team Productivity by coaching and mentoring new comers - Promoted from senior to Principle Software engineer - Received multiple awards - Trained colleagues and mentored them. - Saved time by coming up with efficient methods and tools. Roles and Responsibilities: - Provided excellent support for e-Business suite R11i and R12 - Identified clear Root Cause analysis for code errors / data corruptions - Suggested effective solutions to customers avoiding unwanted patches - Increased service quality by preventive action plans and proactive Support. - Respond and resolve customer issues within Key Performance Indicator KPI targets. - Timely completion of planned proactive tasks and Service Requests. - Effective communication skills with all other business divisions, keeping all stakeholders updated with progress and final resolutions. - Escalating unresolved issues as required to development & technical teams resources.