Wael Adel Bakr

Bank Customer Service RepresentativeFull Time

• Job Details:Digital banking customer service representative. -Responding to customers queries in a timely And accurate style Via Call, Email or Chat. -Help Customers protect their accounts by reviewing suspicious activities. -Reversing transactions and reissue compromised cards. -Build a new customer experience starting from zero in KSA. Become an online banking specialist performs data analysis plus supporting the administration team in processing the online banking transactions

Bank Customer Service RepresentativeFull Time

• Job Details:Digital Banking customer Service specialist -Responding to customers queries in a timely and accurate way Via Phone, Email or Chat. -Identifying customers needs and helping them use a specific features. -Analyzing and reporting product malfunctions -Recommending solutions and guiding product users -Adding additional resources for escalation process if required and developing a detailed technical plan accordingly -Fulfills requests by clarifying desired information and complete transactions

Bank Customer Service RepresentativeFull Time

• Job Details:*Attracts potential customers by answering product and service questions; suggesting information about other products and services. *Opens customer accounts by recording account information. *Maintains customer records by updating account information. *Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution *AECB disputes coordinator *Branch Request call back handling *Service Request Team support