Wael Mohsen Aslan

Reception supervisorFull Time

• Job Details:Plan the reception capacity and responsible for the continuous utilization of reception rate. • Control the Service traffic. • Monitor CSI results; take corrective actions with Service Advisors. • Monitor and support of handling customer complaints. • Provide advice as regards elimination of the damage; to have a clear diagnosis of what the faults are. • Responsible for final approval and monitoring invoicing, handing the car over to the customer and explaining the contents of the invoicing. • Coordinate replacement and rental cars to the customers. • See to it that customers are guaranteed the best possible support and quality customer contact. • Ensure the work quality based on BMW standards and QMA guidelines for repair quality. • Monitoring and coaching Reception staff. • Focus on quality of customer service & regular follow up. • Communicate professionally with customers at all time before, during & after the sale. • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction