Wael Abdou

Team LeaderFull Time

• Job Details:• Be in charge of running and managing the call center daily • Set targets for all other call center agents to meet up with • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to • Conduct regular review of all call center agents performance and organize training sessions for under performers • Submit regular reports to management and seek new ideas and strategies to improve performance at the center • Keep up with trends and happenings in the industry and ensuring adherence to industry standards