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Wadah Khalid

Collaboration Suite Administrator (Microsoft 365) at Capgemini

Dubai, United Arab Emirates

Work Experience

  • Collaboration Suite Administrator (Microsoft 365)Full Time

    Capgemini

    Jul 2024 - Present -1 yr, 1 month

    United Arab Emirates , Dubai

    • Job Details:Microsoft 365 Administration: Serve as the primary administrator for the Microsoft 365 suite of collaboration tools, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and other associated services. User Management: Manage user accounts, licenses, groups, and permissions within the Microsoft 365 environment. Provision and deprovision user accounts, assign appropriate licenses, and ensure compliance with security and access control policies. Exchange Online Management: Configure and maintain Exchange Online mailboxes, distribution lists, transport rules, and other messaging features. Monitor and manage mail flow, troubleshoot email delivery issues, and implement security controls to protect against spam, malware, and phishing threats. SharePoint Online Administration: Administer SharePoint Online sites, libraries, lists, and permissions. Configure document management features, versioning, metadata, and search settings. Monitor SharePoint usage and performance, and troubleshoot issues as needed. Teams Administration: Manage Microsoft Teams channels, chat, meetings, and collaboration features. Configure Teams policies, governance settings, and security controls. Monitor Teams usage and adoption, and provide training and support to end-users as needed. OneDrive for Business Management: Configure and manage OneDrive for Business accounts, storage quotas, and sharing settings. Monitor file synchronization, access permissions, and usage reports. Troubleshoot synchronization issues and provide user support. Security and Compliance: Implement security best practices and compliance controls across the Microsoft 365 environment. Configure Data Loss Prevention (DLP) policies, retention policies, eDiscovery, and audit logging. Monitor security alerts and investigate potential security incidents. Integration and Migration: Collaborate with IT teams to integrate Microsoft 365 services with other systems and applications. Plan and execute migration projects from on-premises environments to Microsoft 365, including email migrations from legacy platforms. Documentation and Training: Maintain up-to-date documentation of Microsoft 365 configurations, procedures, and best practices. Develop and deliver training sessions, tutorials, and knowledge base articles for end-users and IT staff. Continuous Improvement: Stay informed about new features, updates, and enhancements in the Microsoft 365 platform. Evaluate and recommend improvements to collaboration tools, processes, and workflows to enhance productivity and user experience. Configure and manage OneDrive for Business accounts, storage quotas, and sharing settings. Monitor file synchronization, access permissions, and usage reports. Troubleshoot synchronization issues and provide user support.
  • Information Technology SpecialistFull Time

    German Agency for International Cooperation (GIZ)

    Mar 2018 - May 2024 -6 yrs, 2 months

    Sudan , Khartoum

    • Job Details:Plans and directs all major information systems within the mission, monitoring the progress of the systems analysis, design, development, testing, and implementation of new, moderately complex systems, and/or participating as a member of a team with responsibility for major components of the more complex systems. Manages the budget of the Information systems unit, formulating and managing budget allocations and expenditures, verifying funding, and ensuring no overrun occurs. Develops technical specifications and ToR for the procurement of equipment and contractual services and coordinates the technical evaluation of offers and proposals received. Develops SOP's, detailed systems and other functional specifications and user documentation for systems as required. Maintains, upgrades, or enhances existing user systems; troubleshoots and provides continuing support, including resolving problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc. Research, analyses, and evaluates new technologies and makes recommendations for their deployment. Leads the team in the operation and maintenance of internet-working systems that include operating systems platforms, servers, database management systems, workstations, and related equipment. Handles all aspects of contract administration, including establishment of service level agreements with vendors and charge-back policy for users. Provide expert guidance on ICT, networks, and infrastructure. Organize and contribute to workshops, conference, or other events relevant to my role.Plans and directs all major information systems within the mission, monitoring the progress of the systems analysis, design, development, testing, and implementation of new, moderately complex systems, and/or participating as a member of a team with responsibility for major components of the more complex systems. Manages the budget of the Information systems unit, formulating and managing budget allocations and expenditures, verifying funding, and ensuring no overrun occurs. Develops technical specifications and ToR for the procurement of equipment and contractual services and coordinates the technical evaluation of offers and proposals received. Develops SOP's, detailed systems and other functional specifications and user documentation for systems as required. Maintains, upgrades, or enhances existing user systems; troubleshoots and provides continuing support, including resolving problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc. Research, analyses, and evaluates new technologies and makes recommendations for their deployment. Leads the team in the operation and maintenance of internet-working systems that include operating systems platforms, servers, database management systems, workstations, and related equipment. Handles all aspects of contract administration, including establishment of service level agreements with vendors and charge-back policy for users. Provide expert guidance on ICT, networks, and infrastructure. Organize and contribute to workshops, conference, or other events relevant to my role.
  • Network Support EngineerFull Time

    Family Bank

    Feb 2016 - Feb 2018 -2 yrs

    Sudan , Khartoum

    • Job Details:Implemented WAN and LAN designs in multi-datacenter configurations. Oversaw development and maintenance of computer systems, server upgrades and operating systems. Escalated emergency technical issues beyond knowledge to maintain optimum up-time. Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users. Diagnosed network problems involving combination of hardware, software, power and communications issues. Assisted with implementation and support of network monitoring tools. Provided firewall and VPN management, network security and incident response. Provided detailed network diagrams and procedural guidelines. Monitored networks and network devices to resolve technical problems quickly. Configured and performed troubleshooting with routing and switching protocols.
  • Education

    • Bachelor's Degree in Electronics Engineering

      omdurman ahlia unversity

      Jan 2013 

    Skills

    • Microsoft Windows
    • Network Administration
    • Local area network
    • Cybersecurity
    • Firewall
    • ITIL
    • System Administration
    • IT Service Management
    • Microsoft Active Directory
    • DHCP
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    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Microsoft 365 Certified Enterprise Administrator Expert

      Microsoft·2024
    • Microsoft 365 Certified Endpoint Administrator

      Microsoft·2024
    • Certified in CyberSecurity

      2023
    • ISMS

      GIZ·2023
    • AWS Certified Solutions Architect

      2023
    • ITIL

      2022
    • CCNA

      2017
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