Waad Taher

Senior Service Center Coordinator

• Job Details:Oversee the daily operations of the service center, ensuring efficient workflow and adherence to company standards. Serve as the primary contact for customers, addressing inquiries, complaints, and service requests promptly and professionally. Supervise and mentor service center staff, providing training and support to enhance team performance and customer satisfaction. Provide expert advice and resolution for technical issues related to audio products, working closely with engineering and technical teams as necessary. Maintain and optimize inventory levels of spare parts and equipment, ensuring timely availability for service requests. Monitor service center performance metrics, analyzing data to identify areas for improvement and implementing necessary changes. Prepare regular reports on service center activities, customer satisfaction, and operational efficiency for senior management. Develop and implement best practices and processes to streamline service operations and enhance customer experience. Work closely with sales, technical support, and product management teams to align service offerings with customer needs and company goals.

Operator

• Job Details:Assist in the planning, execution, and management of various events, ensuring all logistics are in place. Act as the primary point of contact for clients, vendors, and team members, facilitating clear and effective communication throughout the planning process. Manage scheduling of events and logistics, including venue selection, transportation, catering, and equipment rentals. Liaise with vendors and service providers, securing contracts and ensuring service delivery meets company standards. Assist in the preparation and monitoring of event budgets, ensuring all expenses are tracked and managed effectively. Build and maintain strong relationships with clients to understand their needs and ensure their expectations are met or exceeded. Support the marketing team in promoting events through social media, mailing lists, and other channels to drive attendance. Assist in conducting post-event evaluations, gathering feedback from clients and attendees to improve future events. Work collaboratively with team members across various departments to ensure seamless execution of events.