WM

Waad Mohamed ahmed

customer relationship management at blackcircles

Giza, Egypt

Work Experience

  • customer relationship management

    blackcircles

    Feb 2023 - Present -2 yrs, 6 months

    Egypt

    • Job Details:manage and analyze customer lifecycle, improve customer service relationships and assist with customer retention and drive sales, recording the collected amounts, updating the statements on an ongoing basis, and implementing instructions related to the confidentiality of financial transactions.

  • sales manager

    consolidated casual ltd company

    Mar 2021 - Jan 2023 -1 yr, 10 months

    Egypt

    • Job Details:supervising and training newcomers, following the customers, following up on reports and response.

  • customer service

    teleperformance

    Feb 2020 - Jan 2021 -11 months

    Egypt

    • Job Details:responding to customers in mails, answering their inquiries.

  • archiving data

    xerox company - cib bank

    Jan 2018 - Jan 2019 -1 yr

    Egypt

    • Job Details:separate the deposit paper from the checks from the withdrawals, arrange each and send mails includes all the details of the deposit, withdrawals and the checks to be paid to the bank.

    • Skills

    • Negotiation
    • Leadership
    • Presentation
    • Persuasion
    • Problem-Solving
    • Decision-making
    • Working under time pressure

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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