Basic Info

Walid Selim

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Retail agent at Vodafone

Experience Details

Senior Retail agent

Sales/Retail

Experienced (Non-Manager)

. Achieving individual Sales monthly target, net activation 100% (Quantitative)
. Handle customers’ inquiries and provide solutions to their problems.
Sell Vodafone products and services and ensure proper collection of required documents.
. Ensure compliance to policies and procedures.
. Handle and keep records of cash and inventory to maintain accurate data that can be used for the 2nd shift and daily reports.
. Prepare reports including briefing, daily activity, closing sheet and follow up.
. Achieve all the needed gates for my KPI


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Nov 2014 to present (2 years 11 months)
Senior Direct sales at OSN

Experience Details

Senior Direct sales

Sales/Retail

Experienced (Non-Manager)

.To sell, renew and upgrade OSN packages, providing customers with a wide range of product knowledge, packages and programming options to serve their viewing needs
. Must achieve monthly individual targets assigned by Line Manager.
. follow up on potential customers and aim to up-sell higher packages to existing customers
. complete customer subscription contracts in detail and pass to relevant parties to process


Company Details

OSN (multinational)

Cairo, Egypt

N/A

Entertainment

www.OSN.com

Oct 2012 to Sep 2014 (1 year 11 months)
Retail agent at Vodafone ( franchise co. )

Experience Details

Retail agent

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Vodafone ( franchise co. ) (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

Vodafone.com.eg

Oct 2011 to Oct 2012 (1 year)
Customer care agent at Etisal inernational outsource for (Etislat Masr)

Experience Details

Customer care agent

Customer Service/Support

Experienced (Non-Manager)

. Managing large amounts of inbound and outbound calls in a timely manner
. Identify customers needs, clarify information, research every issue and provide solutions
. Seize opportunities to upsell products when they arise
. Meet personal/team qualitative and quantitative targets
. improve knowledge and performance level


Company Details

Etisal inernational outsource for (Etislat Masr) (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

Etislat.com.eg

Oct 2010 to Oct 2011 (1 year)
Sales agent at Ace life insureance

Experience Details

Sales agent

Sales/Retail

Entry Level

N/A


Company Details

Ace life insureance (multinational)

Cairo, Egypt

501-1000 employees

Insurance

acelife.com

Mar 2010 to Aug 2010 (5 months)
Sales agent at Egyption saudi company for programming (student activity)

Experience Details

Sales agent

IT/Software Development

Student

N/A


Company Details

Egyption saudi company for programming (student activity)

Cairo, Egypt

N/A

May 2007 to Nov 2007 (6 months)
Supervisor at Latinos Restaurant

Experience Details

Supervisor

Hospitality/Hotels/Food Services

Student

N/A


Company Details

Latinos Restaurant

Cairo, Egypt

51-100 employees

Food Services/Restaurants/Catering

N/A

Feb 2004 to Jan 2007 (2 years 11 months)

Achievements


Get Highest ranked in my first appraisal result with Rank X, and that is highest rank in Vodafone Egypt .



Ranked as Top Team achievements Aug 2013


Employee of the month


The floor top achiever on my first quarter in the company


Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Koba

Egypt

2003

C / Good / 65 - 75%

N/A

EL Koba
2003

Training and Courses

Training/Course Details

Learn English

Jul 2010

Berltiz

Level 6

Training/Course Details

ICDL

Apr 2009

Masr learn powered by UNESCO & IBM

(Windows-Word-Excel-Access-PowerPoint-Internet-IT)

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

Ace Life InsureanceArabicBusiness DevelopmentCateringComputerCreativeCustomer CareCustomer Care AgentCustomer ServiceDoing ExerciseEnglishEntertainmentEtisal Inernational Outsource For (Etislat Masr)Food ServicesHospitalityICDLITInsuranceInternetLawLeaderLearn EnglishM9Microsoft ExcelMicrosoft WordOSNPlannerPlaying FootballPresenterProblem SolverRestaurantsRetailRetail AgentSalesSales AgentSenior Direct SalesSenior Retail AgentSoftware DevelopmentSupervisorSupportSurfing InternetTelecommunicationsVodafoneVodafone ( Franchise Co. )

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Fluent

Tools and Technologies

Computer

Computer

: Advanced

: High

:

3-5 years

Internet

Internet

: Advanced

: High

:

5-7 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

m9

m9

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Sales

Sales

: Advanced

: High

:

3-5 years

Customer care

Customer care

: Advanced

: High

:

1-3 years

Key Skills

Leader, Planner, Presenter, Creative, Problem Solver

Online Presence

https://www.facebook.com/walio.pinkhttps://twitter.com/waliopink

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