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Rabab Wageeh El sharkawi

Senior Operations Manager- Regional Manager

New Cairo, Cairo, Egypt

Work Experience

  • Senior Operations ManagerFull Time

    Amazon

    Dec 2021 - Present -3 yrs, 6 months

    Egypt , Cairo

    • Job Details:Manager of vendor support teams. Vendors are the companies sell on Amazon
  • Call Center Operations Manager (BD)Full Time

    Andalusia Medical Group

    Apr 2021 - Present -4 yrs, 2 months

    Egypt , Cairo

    • Customer Success ManagerFull Time

      DotsHub previous Esmaar

      May 2019 - Apr 2021 -1 yr, 11 months

      • Call Center ManagerFull Time

        Dubai Link (Global Travel Engine)

        Nov 2017 - May 2018 -6 months

        • Education

          • Bachelor's Degree in Commerce English Section

            Ain Shams University (ASU)

            Jan 2007 - Jan 2010 - 3 yr

          Activities

          • Business Development Specialist at SIFE

            Student Activity

            Sep 2008 - Jun 2010 -1 yr, 9 months

          • Vice Head Marketing at Ain Shams University

            Student Activity

            Sep 2007 - Jun 2010 -2 yrs, 9 months

          Achievements

          Completed project in Esmaar I was handling project development and business cycle for a new software Through self learning I was able to study and work in a new career as a business analyst and product management due to current company business needs

          Skills

          • KPI and Quality
          • Communication
          • Microsoft Office
          • sales skills
          • Negotiation
          • Problem Solving
          • Sales
          • Mac
          • Sabre Red
          • Diagram Designs
          View More

          Languages

          • Arabic

            Fluent
          • English

            Fluent

          Training & Certifications

          • Analysis for Business Systems

            University of Minnesota·2019
          • Project management

            California university ·2016
          • TOT

            Teleperformance ·2016
          • TOT (training of trainers) diploma

            Tele-performance Egypt·2014
          • Customer Service

            Tele-performance Egypt·2013
          • People Analysis & Fundamentals of Management.

            (online courses)·2013
          • Soft Skills

            One Day Session·2007
          • English Course

            Armed Forces Institution ·2007
          • Primary School

            Maria Au Zeilia Trichie·2004
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