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Walid Ahmed Elmatarawy

TO DARE IS TO DO

Nasr City, Cairo, Egypt

Work Experience

  • After Sales ManagerFull Time

    Midea

    Jan 2020 - Present -5 yrs, 5 months

    Egypt , Cairo

    • After sales managerFull Time

      Group Brandt

      Jul 2019 - Dec 2019 -5 months

      Egypt , Cairo

      • Technical support section headFull Time

        ELARABY

        Jul 2015 - Jul 2019 -4 yrs

        Egypt , Cairo

        • Job Details:▪ Provide technical support for home appliance (Air conditioner, refrigerator, washing machine, etc.) ▪ Preparing a monthly field quality report for all home appliance. ▪ Preparing the recommended spare parts plan for all new appliances. ▪ Preparing a skill matrix for all technicians. ▪ Contacting with technical support department of all our overseas suppliers.

      • Technical support supervisorFull Time

        ELARABY GROUP

        May 2010 - Jul 2015 -5 yrs, 2 months

        Egypt , Cairo

        • Job Details:▪ Provide technical support for home appliance (Air conditioner, refrigerator) ▪ Preparing a monthly field quality report for all home appliance. ▪ Preparing the recommended spare parts plan for all new appliances. ▪ Preparing a skill matrix for all technicians. ▪ Contacting with technical support department of all our overseas suppliers.

        • Education

        • bsc in mechanical power

          Ain Shams University (ASU)

          Jan 2003 - Jan 2009 - 6 yr

        • High School - Thanaweya Amma

          Ebn Khaldoun

          Jan 2003 

        Achievements

        1 . Midea global best after sales service 2 . Establish the after sales service in Midea from scratch 3 . Midea 2023 best employee

        Skills

        • Training
        • Technical Support
        • HVAC
        • Internet
        • Microsoft Office
        • Coaching
        • Oracle
        • SAP
        • AutoCAD
        • Fire Fighting

        Languages

        • English

          Advanced

        • French

          Beginner

        Training & Certifications

        • Business Analysis

          Trainovation·2017

        • PMP

          El-Araby training centre·2016

        • Operation planning

          Online training·2016

        • Six Sigma

          El-Araby training centre·2015

        • problem solving and decision making

          promark·2015

        • Coaching and leadership

          promark·2015

        • LAGERMANIA cookers maintenance

          PERTAZZONNI company·2014

        • SAP data base program

          Internal trainer·2013

        • Sharp HA maintenance

          SMEF·2012

        • Health and safety

          NIOSH·2011
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