Walaa Ahmed Ismael

Customer Support Representative at MENA RiderFull Time

• Job Details:- Handling riders' issues and solving them through contacts and phones - Handling CommOps escalations - Escalating riders' issues, outages, and new scenarios through C360 - Deep diving and getting insights from top content types

Content Champion for MENA DriverFull Time

• Job Details:- Dedicating 20% of my time on a weekly basis to be part of the Content Team and complete content-related tasks (blog posts, creating and translating saved replies)

Account Manager at Perspective Beyond SupportFull Time

• Job Details:- Managing +3500 Partner Drivers’ accounts through proactive calls and inbound contacts - Helping in increasing the supply hours and overall satisfaction for drivers - Building rapport with Partner Drivers and establishing trust - Managing multiple projects for Perspective team including the Quality Warehouse project, training materials, and building the call flow - Building support logic, creating talking points with the team members for Perspective - Investigating and escalating issues