Zin ZINELDIN

Senior Business AnalystFull Time

• Job Details:Paycorp is a leading provider of integrated electronic payment solutions which provides complete payment processing solutions - shopping carts, merchant accounts and payment pages, PCI DSS tokenisation, electronic invoice presentment and payment services - for several globally recognised corporations. Technical Consultant / Business Analyst Utilised interpersonal, operational and leadership skills to provide technical consultation on a short-term assignment for a leading provider of integrated electronic payment solutions which provides complete payment processing solutions for several globally recognised corporations. Worked with the principal stakeholders on the end-to-end life cycle of several projects inclusive process automation and business transformation and operational enhancement. Responsibilities Working within and around PCI Secured environment to assure of a secure payment transfer and confidential customer data (Credit Cards payments and tokenization). Enhanced customers relationships by monitoring and rectify issues that arise in the payment platforms (Credit Card, Direct Entry, and EFT). Administer the Bulk Electronic Clearing System (BECS) for electronic debit and credit payment instructions. Co-ordinates and facilitates the exchange and settlement of bulk electronic transactions between multiple participants and Banking systems on a day-to-day payment. Onboarding new clients by acting as Advisor for the payment solutions that suit each business needs. Resolved complex technical and trading issues with confidence, persistence, creativity and establish several strategic growth initiatives that yielded significant results. Leading technical support team efficiently (onsite and remotely) by successfully investigating and resolving customer’s issues. Implemented operational processes that included the tracing and debugging Web Applications and integrations services for daily operational issues that led to significant process improvements. Successfully managed change requests and Incident Management by updating and tracking existing projects and repositories that led to the delivery of the highest customer experience and business outcomes.