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Vivian Fares Fawzy

Senior Sales Operations Specialist at Lasirena Group

Mokattam, Cairo, Egypt

Work Experience

  • Senior Sales Operations SpecialistFull Time

    Lasirena Group

    Dec 2019 - Present -5 yrs, 6 months

    • Job Details:-Processing orders via email or phone. - Handling CIL process. -Checking data accuracy in orders and invoices. -Contacting clients to obtain missing information or answer queries. -Process orders via email or phone. -Check data accuracy in orders and invoices. -Contact clients to obtain missing information or answer queries. -Liaise with the Logistics department to ensure timely deliveries. -Maintain and update sales and customer records. -Develop monthly sales reports. -Communicate important feedback from customers internally. -Ensure sales targets are met and report any deviations. -Stay up-to-date with new products and features.
  • Sales Admin SpecialistFull Time

    Remax 22

    Nov 2018 - Nov 2019 -1 yr

    Egypt , Cairo

    • Job Details:-Processing orders via email or phone. -Checking data accuracy in orders and invoices. -Contacting clients to obtain missing information or answer queries. -Process orders via email or phone. -Check data accuracy in orders and invoices. -Contact clients to obtain missing information or answer queries. -Liaise with the Logistics department to ensure timely deliveries. -Maintain and update sales and customer records. -Develop monthly sales reports. -Communicate important feedback from customers internally. -Ensure sales targets are met and report any deviations. -Stay up-to-date with new products and features.
  • Operations SpecialistFull Time

    IBDL Foundation

    Oct 2017 - Nov 2018 -1 yr, 1 month

    Egypt

    • Job Details:- Planning and coordination of a program and its activities. - Ensuring implementation of policies and practices. - Manage communications through media relations, social media etc. - Help build positive relations within the team and external parties. - Schedule and organize meetings/events and maintain agenda.
  • Training CoordinatorFull Time

    IMI International

    Oct 2016 - Oct 2017 -1 yr

    Egypt , Cairo

    • Job Details:- Planning and coordination of a program and its activities. - Ensuring implementation of policies and practices. - Manage communications through media relations, social media etc. - Help build positive relations within the team and external parties. - Schedule and organize meetings/events and maintain agenda.
  • Education

    • Bachelor's Degree in Arts

      Cairo University (CU)

      Jan 2012 - Jan 2016 - 4 yr

    • BA in Hebrew

      Cairo University (CU)

      Jan 2012 - Jan 2016 - 4 yr

    • High School - Thanaweya Amma

      Elshymaa

      Jan 2012 

    Skills

    • Administration
    • Operations Management
    • Teaching
    • Coaching
    • Training

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • IBDL Essential Level

      IBDL Foundation·2020
    • Advanced Business and Report Writing

      IMI International·2017
    • Time Management

      2017
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