Vipin A

System Administrator (Windows & Linux/Ubuntu)

• Job Details:Maintain virtual servers (Windows and Linux/Ubuntu) hosted on physical VMware ESXi servers. Administer Windows Active Directory, DNS, and file servers. Manage backup operations using IDPA Avamar backup solutions. Perform regular administration of Dell-EMC VxRail E560F VMware infrastructure. Administer VMware VDI Horizon connection server on Dell-EMC VxRail V570F servers. Conduct basic Microsoft-365 system administration tasks. Patch Windows and Linux servers as part of routine maintenance. Coordinate with vendors and suppliers for various projects and technical requirements. Collaborate with IT applications and helpdesk teams to ensure smooth daily operations. Install new Windows 2019 servers and decommission unused or legacy systems. Oversee software asset licensing and compliance. Utilize ManageEngine products (Endpoint Central, ADManagerPlus, ServiceDeskPlus) for infrastructure administration and automation. Create SOPs for standard and administrative tasks from scratch. Manage iSCSI/NAS storage systems. Handle identity and access management with centralized SSO and MFA systems.

Principal Advanced Support Engineer

• Job Details:As primary support engineer, the project tech-lead facing customers to lead a team of operations support (OS, DB & Apps), assist the L1, L2, and sometimes L3 support team members with client events, incidents and prepare high-quality SOP documents. Also experienced in O365 administration and basic PowerBI apps usage.

Principal Technical Account Manager (TAM)

• Job Details:As TAM for clients with their engineered Exadata-systems hosted in all OCI regions, involved in critical OCI tenancy activation (provisioning) & decommissioning tasks. Interacted with regional customers & their associated SDMs for proper channelized support and on-time remediation processes.