Violet D'souza

Senior Lead Program Management Officer

• Job Details:Responsible for leading team of developers and overseeing development of multi-software projects. Managing and governing end-to-end multi-project environment by maintaining and designing records around provisioning IT needs. Identifying and implementing governance standards and tracking project deliverables of global operations and ways to improve process. Tracking and reporting the conformance to plans and expectations of IT projects. Responsible for collating and sharing detailed report as per RBI requirements and IT audits by coordinating with cross domain/regional delegates and VPs stakeholders. Involved in creating documentation, process flow, program funding, raising regional fund request. Closely monitoring records regarding project/program funding, newsletter, YTD report – monthly, quarterly, yearly portfolio summary deck across region.

Lead Project Management Officer - Governance Architect

• Job Details:Establishing PMO framework, defining project governance standards, with 100% track record of maintaining compliance with organizational policies month-on-month basis. Facilitating all CIO delegates, domain heads, VPs, stakeholder, architects, TPM, PM calls and track minutes, sharing with stakeholders. Performance monitoring and reporting, resource management, quality assurance, senior management reporting, with YTD and monthly/yearly metrics, training and development. Ensuring efficient and effective execution of portfolio leveraging with digital operation platform banking and financial system standard tools/process. Manage/govern initiation and closure of programs/project with required artifacts, GFSP procedure, SDLC framework. Managing project timelines to execute on time with correct status/approval in PTS, ART, Tableau, CTI JIRA, Confluence and time reporting tool. Work with global regional head of reputed banks, senior VP, cross regional sector. Govern key program across organization with hands-on on PMT tool. Architecture governance role to develop and maintain 50+ program level mechanism across LOB. Collaborating with external vendor, CIO delegates and heaps.

Senior Spatial Data Specialist (Customer Error Manager, Project Management / Scrum Master)

• Job Details:Worked as customer error manager, PM/coordinator (Scrum Master), communicated timely manner with stakeholder, senior manager, managing E2E sprint, E2E deliverables, project and resources planning, project execution by adapting scrum ceremonies. Facilitated program/projects communication (daily, weekly, fortnightly, monthly governance meet with stakeholders, managers, leads, product owner, development team) sharing status report, presentation, resource planning, metric calculation and best practices. Handling customer escalation tickets, incident management creating & resolving/assigning tickets on time using JIRA portal. Created dashboard, Confluence page to gauge overall team & individual performance. Performed quality checks, UAT testing, worked on pilot project to test outcome, highlighting risk/challenges analyzing & providing solution. Worked with cross functional business leads on data definitions, standardization for consistent performance measurement across business units, supported ad hoc request & requirements of leadership with fulfilling special project requirements. Coordinating and supervising staff, overseeing administrative procedures and processes.