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Violet Bolganin Awad

customer service agent at Ibs

Ard Allewa, Giza, Egypt

Work Experience

Xceed

  • Quality AnalystFull Time

    Jan 2022 - Present -3 yrs, 5 months

    • Job Details:Monitor Detractors calls and low ratings to know the reasons and find solutions

  • Data AnalystFull Time

    Feb 2020 - Present -5 yrs, 4 months

    Egypt , Cairo

    • Job Details:Report Customer service index ''CSI'', AHT,and KPIs .

  • Customer Service RepresentativeFull Time

    Jul 2019 - Present -5 yrs, 11 months

    Egypt , Giza

  • customer service agentPart Time

    Ibs

    May 2018 - Present -7 yrs, 1 month

    • Ticketing OfficerFull Time

      Sama travel

      Jan 2015 - Jan 2016 -1 yr

      Egypt , Cairo

      • Job Details:Airline tickets reservations

    • Tourist guideFull Time

      Sama travel

      Jun 2013 - Jun 2014 -1 yr

      Egypt , Cairo

      • Job Details:Guide tourists about the visited place and make it as a special experience never to forget.

      • Education

      • Bachelor's Degree in tourist guidance

        Minia University

        Jan 2013 

      Skills

      • Computer Skills
      • Customer Care
      • Customer Experience
      • Team Leadership
      • Data Analysis
      • Quality Auditing
      • Tour guiding
      • Airline Ticketing

      Languages

      • English

        Fluent

      • German

        Intermediate
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