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Viola Wagih Banoub

Customer Service Coordinator at SKF

Masr Al Qadima, Cairo, Egypt

Work Experience

  • Customer Service CoordinatorFull Time

    SKF

    Apr 2017 - Present -8 yrs, 2 months

    Egypt , Cairo

    • Receptionist / SecretaryFull Time

      SKF

      Jan 2011 - Apr 2017 -6 yrs, 3 months

      Egypt , Cairo

      • Job Details:• Reception Duties: - Ensure visitors will be serviced properly. - Ensure incoming calls will be handled promptly. - Arrange the distribution of incoming mail accurately and quickly, etc. • Secretarial Duties: - Deliver effective secretarial support, e.g. correspondence, general administrative activities (In & out faxes, emails & courier). - Developing the administrative process in an effective way, contributing to shareholder results by reducing costs whenever possible. - Responsible administrative work related to RMI Training Courses (customer bookings, reservations, preparations of requested sheets, etc.) - Typing of offers in local currency prepared by account owners. - Organizing & filling the company's Correspondences. - Follow up with staff their schedule and plans. - Booking Flight tickets and hotel accommodations when needed. - Dealing with Medical Insurance Company on behalf of staff. - Dealing with Customs Clearance companies to handle company's cargo & shipments. - Making needed Excel Sheets for staff (Seminars' Reports, QD's, Proforma Invoices Register) - Keep record of stationery of the office and purchase needed items.
    • Education

      • Commerce in Accounting

        Helwan University

        Jan 2005 - Jan 2010 - 5 yr

      Skills

      • Office management
      • Internet
      • Microsoft Office
      • Administration
      • Secretary
      • Logistics Operations
      • Supply Chain

      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • German

        Beginner
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