Vinothkumar Mohanraj

Software Operation Engineer

• Job Details:Ensured stable production environments by monitoring and troubleshooting technical issues, including network, storage, and security concerns, in a Linux environment. Provided timely and effective issue resolutions for clients during go-live phases, including analyzing application logs to debug issues and escalating complex problems following SOP. Collaborated with development teams to deploy application fixes and ensure optimal system performance. Leveraged shell scripting to debug existing scripts, automate processes, and improve troubleshooting efficiency. Optimized SQL queries and integrated tools like Kafka and Tableau for better system performance and monitoring. Contributed to product improvements by maintaining case documentation and collaborating with engineering teams. Applied Linux programming skills to support application development and ensure smooth operations in production environments. Streamlined troubleshooting processes by implementing proactive monitoring and alert systems, reducing incident response time by 20%. Enhanced collaboration between cross-functional teams by providing detailed technical documentation and knowledge sharing, ensuring consistent solutions across departments. Supported incident management, including documenting workarounds and resolutions for future reference and contributing to the operational knowledge base.