Vidhya Venugopal

Human Resource Administrator

• Job Details:Acted as a point of contact for employee inquiries and concerns, fostering a positive work environment through effective communication and conflict resolution. Ensured adherence to labor laws and company policies, conducting regular audits to maintain compliance and mitigate risks. Developed job descriptions and collaborated with department heads to identify staffing needs, enhancing the recruitment strategy and sourcing top talent. Utilized HR metrics and reporting tools to analyze trends in employee turnover, engagement, and performance, informing decision-making processes. Designed and facilitated workshops aimed at skill development and leadership training, resulting in improved team performance and employee satisfaction. Led the transition to a new HR management system, streamlining processes and improving accessibility of employee data.

Customer Service Coordinator

• Job Details:Developed and maintained a comprehensive database of customer interactions, enabling quick access to client histories and improving service efficiency. Implemented feedback mechanisms to gather customer insights, leading to service improvements and increased client retention. Conducted regular training sessions for staff on customer service best practices, enhancing team performance and service delivery. Analyzed customer feedback to identify trends and areas for improvement, contributing to strategic decision-making. Assisted in the creation of promotional materials and campaigns, aligning marketing efforts with customer needs and preferences.