Victorino Lino Morais

Client Service ExecutiveFull Time

• Job Details:Maintaining existing customers, taking care of any escalations, and closing issues at first point of contact. Troubleshooting. Engaging with the existing customers on regular basis to identify opportunities to increase share of wallet and ensure we cater to maximum share of wallet. Lead qualification & Value proposition. · All retail and IB account opening, KYC · Do Identity and verification over both email and telephonically · Assisting Portuguese speaking corporate & individual clients In Africa and International

Operation CoordinatorFull Time

• Job Details:Assisting clients/members with health care programs Facilitation of medical assistance Case management Travel and accommodation arrangements Air ambulance evacuation arrangements

Electronic Banking ConsultantFull Time

• Job Details:• Delivery of customer services and technical support for the electronic banking channel to clients on Barclays.Net, Cash Focus, Business Integrator Online, Business Integrator International, Electronic Mailbox and Magtapes systems. • Dealing with client’s queries telephonically and emails • Ensure client complaints are resolved and not repeated in future • Learning about new products, services, trainings and processes. Skills: iOS · Training · Troubleshooting · Two-factor Authentication · Call Center Development · Customer Support · Job Training · Digital Authentication · Business Support · Client Liaison · Client Services · Quality Management · Phone Etiquette · Soft Skills · Teamwork · Public Speaking · Foreign Languages · Client Relations · Communication · Analytical Skills · Business Relationship Management