Victor Roy katisya

Digital Marketer | Virtual Assistant | Data Entry & Analysis Expert | AI Graphic Designer | Content Writer at Online Work Freelancer

Nairobi, Kenya

Online Work Freelancer

Mar 2024 - Present -1 yr, 3 months

Kenya

Job Details:Provided top-tier virtual assistance, managing emails, scheduling, and business workflows. Handled data entry and analysis, ensuring accurate record-keeping and CRM updates. Designed AI-powered graphics and managed social media content for brand awareness. Optimized IT systems to enhance business automation and remote work efficiency.

Costa Coffee

Mar 2022 - Jun 2024 -2 yrs, 3 months

Saudi Arabia

Job Details:Developed and delivered training programs to improve employee skills and customer service. Implemented learning management strategies, resulting in increased staff efficiency. Used Adobe InDesign and digital tools for effective training content creation.

Costa Coffee

Jun 2020 - Mar 2022 -1 yr, 9 months

Saudi Arabia

Job Details:Led hospitality training sessions for staff, focusing on guest satisfaction and service excellence. Provided performance coaching and employee relations support to improve workplace culture. Conducted needs analysis and problem-solving strategies for continuous business growth.

Alshaya Group - Starbucks Coffee

Dec 2003 - Mar 2020 -16 yrs, 3 months

Saudi Arabia

Job Details:Supervised store operations, ensuring top-notch customer experience and business efficiency. Trained and mentored teams, improving employee development and brand consistency. Managed inventory control, budgeting, and strategic growth initiatives for profitability.

Bachelor's Degree
Arizona State University
Jan 2020 - Jan 2024 - 4 yr
Diploma in Hospitality Administration/Management
Alison
Jan 2022 - Jan 2022 - 0 Month