Victor Monilari

Sales Supervisor/Customer Service RepFull Time

• Job Details: Coordinated the Group sale team from Real Estate to Showrooms and information technology sector alongside duty in my previous position.  Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information  Increased Social networking. Developed and implemented creative local marketing channels, including social media channels, Online sales. Suggestive advert on Whatsapp groups to increase customer base.  Analyses customer feedback and ensures necessary action is taken on improvement areas  Recruited, managed, trained and developed the Sales team.  Designed and implemented a strategic business plan that expands company’s customer base  Proper projection of company’s image to the customers. Improved customer relations.  Collated and focused on sale accounts of various sector and setting KPI on specific goals and target.  Created and handled the feedback section (through calls and electronic questionnaires) mainly for improvement, essential for customer centric satisfaction.

Sale ExecutiveFull Time

• Job Details: Recommended products based on customer needs and desires and answered questions regarding products.  Assisted in preparing reports pertaining to business development and sales to the senior management whenever required.  Ensures proper induction of all new customers by providing relevant information about the Business Unit's services  Managed staff performance in compliance with company policies and procedures and security practices.  Prepared sales slips and arranged delivery and facilitated special requests and orders  Re-directs customer inquiries/complaints regarding the Business Unit's services, and ensures it is resolved in a timely manner  Supported the showroom achievement of target profit margins through innovative sales tactics.  Conducting sales planning, sales calls and covering the defined market on a regular basis serving clients,  Prospecting new business and achieving a pre-defined sales target for new business development  Identified and developed business strategies to improve sales, attract customers and support new and existing accounts.  Worked diligently in a fast paced environment while taking care of multiple customers at a time.  Answered customer queries in a prompt and professional manner, ensuring client satisfaction.  Assisted in the maintenance of all inventory in the stockroom and on the selling floor  Participated in inventories  Participate in all relevant training and development seminars, programmes and meetings a directed by store management.

Branding/Marketing ManagerFull Time

• Job Details: Business Development Manager  Coordinating and procurement  Maintaining all computer related hardware and software  Managing the network and updating the computers when necessary  Remain informed on current programs in the brand and design field including management  Out sourcing for new clients  Contributed to the development of strategies, work plans of client acquisition  Attended to all Graphic works  Supervising jobs and staff in making sure the clients gets quality service  Presentation of branded items and Negotiation  In charge of samples of jobs done  Supervised all contract workers