Veronia Amgad Wahib

Client care Retention specialist at Goodsmart

Zaher, Cairo, Egypt
  • Computer Skills
  • Excellent written and verbal communication skills.
  • Excellent problem-solving and analytical skills
  • Excellent Working with the team
  • organized, creative and highly energetic

Work Experience

Goodsmart

3 yrs , 3 months

  • Client care Retention specialistFull Time

    January 2021 - Present • 3 yrs, 3 months

  • Senior on boarding teamFull Time

    January 2021 - Present • 3 yrs, 3 months

Call Center AgentFull Time

Majorel Egypt

June 2019 - November 2020 • 1 yr, 5 months

Private English teacherPart Time

Private

January 2018 - January 2020 • 2 yrs

Education

  • Bachelor's Degree in English

    Ain Shams University (ASU)Jan 2017 to Jan 2021 · 4 Years
  • High School - Thanaweya Amma

    Notre dame des apotres helioplois Jan 2017

Achievements

Member at Special needs service Serving the disabled people by providing them their material needs, participating in their learning processes through teaching Arabic letters and numbers and spending some time playing with them.

Skills

Tools and Fields of Expertise

  • Computer Skills
  • Excellent written and verbal communication skills.
  • Excellent problem-solving and analytical skills
  • Excellent Working with the team
  • organized, creative and highly energetic
  • Presentation and negotiation skills.
  • Ability to work under pressure and meet deadlines.

Languages

  • English

    Fluent
  • Arabic

    Fluent
  • French

    Beginner

Training & Certifications

  • public relations

    EgyptAir·2020
  • Practical tourist guide training

    Kemet Training center·2019
  • Course HR in particular soft skills

    Ain Shams University·2018
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