VC
Veronia Cherif
Subject Matter Expert CS (Global Inbound Support Team) at Dell Technologies
Cairo, Egypt- Customer Satisfaction
- Team Coaching
- Process Improvement
- Computer assisted translation
- Computer Skills
Work Experience
Subject Matter Expert CS (Global Inbound Support Team)Full Time
Dell Technologies
September 2021 - Present • 2 yrs, 6 months
Quality Champion – DT Cairo COE Quality ProgramFull Time
Dell Technologies
August 2021 - Present • 2 yrs, 7 months
Education
- alsun ain shams Jan 2019
Bachelor's Degree in Languages and translation
- Sainte-Anne Jan 2015
High School - Thanaweya Amma
Achievements
Received ‘Success Story’ award for 2022 from Dell Technologies, for my achievements & projects enhancing team’s performance & customer satisfaction.
Skills
Tools and Fields of Expertise
- Customer Satisfaction
- Team Coaching
- Process Improvement
- Computer assisted translation
- Computer Skills
Languages
French
FluentArabic
FluentEnglish
FluentItalian
Beginner
Training & Certifications
ITIL V4
Axelos·2023ITIL V4
Axelos·2023Lean Six Signa Green Belt
Symbios·2022ISO 27001 - Information Security Management
SGS·2022Lean Six Signa Yellow Belt
2022Information Storage Management ISM V4
Dell Technologies·2021ISO 9001- Quality Management Systems
SGS·2021ISM V4
Dell Technologies·2021Journalism and translation
Al-Ahram Hebdo·2018Computer assisted translation
المركز القومى للترجمة·2017