Veronia Cherif

Subject Matter Expert CS (Global Inbound Support Team)Full Time

• Job Details:- SME and Quality lead in CST VIC team. - Responding to & handling elite customers through calls. - Solving complex customer escalations. - Providing coaching, guidance, and training for team members. - Identifying opportunities for process improvements to enhance customer experience and/or VIC team productivity which contributes to the achievement of business goals. - Leading & working on Wipro Interlock

Quality Champion – DT Cairo COE Quality ProgramFull Time

• Job Details:- Leading ‘Quality Education & Learning’ Workstream. - Working on ISO9001 ‘Quality Management System’ stream. - Internal & External ISO 9001 audits preparations - Regular performance of Gap Analysis - Presenting ‘Infrastructure Support Group’ Business Unit in ISO9001 Internal & External Audits. - Spreading Quality Awareness across Cairo COE. - Managing document control across the COE.