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Veronia Cherif

Subject Matter Expert CS (Global Inbound Support Team) at Dell Technologies

Cairo, Egypt
  • Customer Satisfaction
  • Team Coaching
  • Process Improvement
  • Computer assisted translation
  • Computer Skills

Work Experience

Subject Matter Expert CS (Global Inbound Support Team)Full Time

Dell Technologies

September 2021 - Present • 2 yrs, 6 months

Quality Champion – DT Cairo COE Quality ProgramFull Time

Dell Technologies

August 2021 - Present • 2 yrs, 7 months

Customer service tech.Full Time

Dell EMC

December 2019 - September 2021 • 1 yr, 9 months

Education

  • Bachelor's Degree in Languages and translation

    alsun ain shams Jan 2019
  • High School - Thanaweya Amma

    Sainte-Anne Jan 2015

Achievements

Received ‘Success Story’ award for 2022 from Dell Technologies, for my achievements & projects enhancing team’s performance & customer satisfaction.

Skills

Tools and Fields of Expertise

  • Customer Satisfaction
  • Team Coaching
  • Process Improvement
  • Computer assisted translation
  • Computer Skills

Languages

  • French

    Fluent
  • Arabic

    Fluent
  • English

    Fluent
  • Italian

    Beginner

Training & Certifications

  • ITIL V4

    Axelos·2023
  • ITIL V4

    Axelos·2023
  • Lean Six Signa Green Belt

    Symbios·2022
  • ISO 27001 - Information Security Management

    SGS·2022
  • Lean Six Signa Yellow Belt

    2022
  • Information Storage Management ISM V4

    Dell Technologies·2021
  • ISO 9001- Quality Management Systems

    SGS·2021
  • ISM V4

    Dell Technologies·2021
  • Journalism and translation

    Al-Ahram Hebdo·2018
  • Computer assisted translation

    المركز القومى للترجمة·2017
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