VA

Veronia Albert

French Team Leader

Cairo, Egypt

Work Experience

  • French Team Leader

    Webhelp & Concentrix

    May 2024 - Nov 2024 -6 months

    Egypt

    • Job Details:Performance monitoring and management, coaching and development, handling escalations, motivating the team, manage scheduling and attendance for the team.

  • Call Centre Representative (French)

    Webhelp & Concentrix

    Feb 2022 - May 2024 -2 yrs, 3 months

    Egypt

    • Job Details:Handling and resolving customer complaints, answering inbound calls, making outbound calls, follow communication scripts, identify customers' needs, build sustainable relationships.

  • KYC Risk Analyst

    HSBC Bank

    Sep 2021 - Dec 2021 -3 months

    Egypt

    • Job Details:Review customer profiles for money laundering patterns, work on short term projects, review and analyze transactional activity.

  • Call Centre Representative (French)

    Teleperformance

    Mar 2021 - Sep 2021 -6 months

    Egypt

    • Job Details:Answering phones from customers, handling and resolving complaints, recording details of inquiries.

    • Education

    • Bachelor's Degree in Law

      Ain Shams University (ASU)

      Jan 2016 - Jan 2020 - 4 yr

    Skills

    • Microsoft Office (Excel, Word, PowerPoint, Outlook)

    Languages

    • Arabic

      Fluent

    • French

      Fluent

    • English

      Intermediate
    Share this Profile