Verena Victor Mikhael

Electronic Data Interchange SpecialistFull Time

• Job Details:- Reads and understands insurance carriers’ guides. - Creates client/carrier connection-specific data maps. - Acts as eBN’s main point of contact for their connections with the partners and/or customers. - Handles testing cycle with the carriers till getting the production approvals. - Sets up eBN’s systems for production. - Updates eBN Project Management tools with the project status as needed. - Updates eBN Knowledge Database as needed.

Customer Experience SpecialistFull Time

• Job Details:-Collaborate and coordinate between the Business development and operations teams to finalize the pending transactions. -Work in conjunction with various departments and team members to facilitate the process. -Ensure that the information relevant to the business development process is available and shared efficiently & effectively within the company. -Ensure that customer needs are met and alert appropriate team members with any failures to ensure ongoing customer satisfaction. -Assisting with the preparation of Business Boomers presentations and pitches for prospective clients. Coordinate with relevant staff in proposal development and be involved in tracking success ratio of such proposal -Tracking submitted proposals and providing feedback to management.