Verena Nabil Ebrahim Farid

Data Processing and Programming AnalystFull Time

• Job Details:• Scripting Questionnaires to guarantee the accuracy of the collected data using several scripting tools such as Survey to go (STG), QSPMR and Survey Monkey. • Making the needed logical checks on the collected data • Responsible for delivering clean data. • Handling the coding process for the study • Transform the collected data to any needed format (Excel, SPSS, Stata) • Responsible for extracting insights from data. • Contributing in data analysis phase and making needed tabulations.

CRC AgentFull Time

• Job Details:• Competent in handling a range of banking enquiries to successfully support a customer in their banking needs. • Handling inbound and outbound (where appropriate) customer interactions. • Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution. • Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. • Working hard to meet these needs, which could include supporting them with access to online facilities and services to helping them manage their accounts. • Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations.