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Verena Essam

Client Service Representative at Raya CX

Cairo

Work Experience

  • Human Resources Recruiter

    Search Data Service

    • Job Details:Responsible for posting job description, shortlisting, interviewing, selecting and evaluating candidates performance.

  • Client Service Representative

    Raya CX

    Oct 2024 - Present -8 months

    • Job Details:Experienced in managing challenging customer interactions with a strong command of communication skills, consistently achieving performance-based promotions and advancing to a back-office agent role.

  • Human Resources Recruiter

    Guide Academy

    • Job Details:Responsible for posting job descriptions, shortlisting and document feedbacks.

  • Trainee

    Xpay

    • Job Details:Worked as a marketing specialist making proposals, finding new segments, solving situations and rewriting the old sales pitch deck for each segment.

    • Education

    • Bachelor's Degree in Accounting

      Helwan University

      Jan 2020 - Jan 2024 - 4 yr

    Skills

    • Time Management
    • Microsoft Office
    • Leadership
    • Team Work
    • Eager to learn
    • work under pressure
    • Communication skills
    • negotiation skills

    Languages

    • Arabic

      Fluent

    • English

      Advanced
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