VP
Varsha Ph
Guest Relations Executive
Dubai, United Arab EmiratesWork Experience
Max Care Hospital
Feb 2021 - Feb 2023 -2 yrs
India
- Job Details:Welcomed and assisted patients, families, and visitors, ensuring a positive and professional first impression. Addressed and resolved patient inquiries and concerns to maintain a high level of patient satisfaction. Coordinated with various hospital departments to streamline patient services and improve operational efficiency. Managed patient appointments, admissions, and discharge processes while maintaining accurate records. Ensured compliance with hospital policies and standards to deliver exceptional guest experiences.
JJ Castle Hotel
India
- Job Details:Delivered exceptional guest services by addressing inquiries and concerns promptly and professionally. Built strong relationships with clients, ensuring their needs were met and their experiences were positive. Collaborated with cross-functional teams to maintain high operational standards and optimize service delivery. Enhanced guest satisfaction by providing proactive and personalized service tailored to their preferences.
Education
Bachelor's Degree in Hospital Administration
Jain UniversityJan 2022 - Jan 2023 - 1 Year
Bachelor's Degree in History
University of CalicutJan 2014 - Jan 2017 - 3 yr
Bachelor's Degree
Board of Higher secondary ExaminationJan 2012 - Jan 2014 - 2 yr
Skills
- Conflict Resolution
- Time Management
- Customer Relationship Management (CRM)
- Hospitality Operations Management
- Guest Services Enhancement
- team coordination
- Service Excellence Maintenance
- excellent communication
- Active listening
- Critical Thinking
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Languages
English
BeginnerGerman
BeginnerTamil
BeginnerHindi
BeginnerMalayalam
Beginner