VA

Valery Antoniuk

Guest Relations Manager & Receptionist at Hilton Hotel & Restaurant Resort

Malmoe

Work Experience

  • Executive Director

    Property Management Company

    Mar 2020 - Mar 2022 -2 yrs

    • Job Details:Directed overall operations of the property management company, including strategic planning, financial management, and client relations. Oversaw the management of multiple properties, ensuring optimal occupancy rates, tenant satisfaction, and adherence to budgetary constraints. Negotiated and managed contracts with vendors, service providers, and contractors to ensure cost-effective and high-quality service delivery.
  • Marketing & Content Creator Leader

    Ksenely Co.

    Mar 2019 - Present -5 yrs

    • Job Details:Directed and oversaw content creation for digital, print, and social media channels, ensuring alignment with brand voice and strategic objectives. Designed and executed integrated marketing campaigns, collaborating with design, analytics, and product teams to deliver impactful messaging.
  • Administrator

    Kucheri & Chicheri Restaurant

    Mar 2019 - Mar 2020 -1 yr

    • Job Details:Managed daily operations, including overseeing staff, coordinating shifts, and ensuring high standards of service. Handled customer inquiries, resolved issues, and ensured a positive dining experience. Developed and enforced health and safety regulations to comply with local standards. Monitored financial transactions and assisted in budgeting.
  • Guest Relations Manager & Receptionist

    Hilton Hotel & Restaurant Resort

    • Job Details:Cultivated strong relationships with guests, ensuring a high level of satisfaction and loyalty. Addressed and resolved guest complaints and concerns promptly and professionally. Coordinated with other departments to ensure a seamless guest experience and efficient service delivery. Managed guest feedback and implemented improvements based on their insights.
  • Education

    • Bachelor's Degree in Hotel & Restaurant Management and Administration

      Institute of Trade and Economics of State University of Trade and Economics

      Jan 2019 - Jan 2024 - 5 yr

    Skills

    Languages

    • English

      Fluent
    • Ukrainian

      Fluent
    • Polish

      Beginner
    • Russian

      Beginner
    • Swedish

      Beginner
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