UT
Uzma Turki
Client Relationship and Marketing Manager at Jai Mahalaxmi Industries
New Delhi, IndiaWork Experience
Client Relationship and Marketing Manager
Jai Mahalaxmi Industries
Jul 2024 - Present -10 months
India
- Job Details:Ensure a high level of customer satisfaction by addressing customer queries, complaints, and feedback promptly. Developing and delivering training programs specific to digital marketing support.
Customer Support and Quality Analyst
Adsparkx Media
May 2022 - Apr 2024 -1 yr, 11 months
India
- Job Details:Resolving customer inquiries, complaints, and escalations related to campaign updates, advertisement changes, orders, transactions, product information, and delivery status. Tracking and reporting on quality metrics related to digital marketing support, such as response times and order resolution rates.
Customer Experience Specialist
Lenskart Solutions Pvt. Ltd.
May 2018 - May 2020 -2 yrs
India
- Job Details:Provided customer support through various channels such as email, chat, and phone. Assisted customers in resolving their inquiries, issues, and complaints related to orders, product information, prescriptions, shipping, returns, and refunds.
Education
Bachelor's Degree in Computer Applications
Diploma in Computer Science