Urooj Shafi

Partner managerFull Time

• Job Details:Partner Manager - • Researching & prospecting business partners, merchants and vendors for customized ´Loyalty Programs´. • Actively pursuing business partners by crafting presentations & pitching ideas. • Negotiating contracts/agreements pertaining rates, pricing, discounts, fees of products or services & the accrual/redemption cycle. • Selling ´platform´ as a solution within an account such as SAAS. • Liaising between partners & production for timely implementation of co-branded marketing materials (ATL & BTL). • Being the single point of contact for CRM across the organization, in particular with the senior stakeholders.

HR - Service Centre Monitor (Temporary)Full Time

• Job Details:• Processed & monitored requests via case management System CA service desk, Neocase, Taleo & Sap for HR- Eastern/Western hemisphere. • Assigned requests to Service Center teams & members for action. • Worked on data immigration from ´CA´ to ´Neocase´ case management system, with feedback. • Supervised HR request portal & Ad hoc tasks. • Tracked correspondence between clients & representatives. • Managed workflow, turnaround time & profitability.

Team Leader, Retail – Credit CardsFull Time

• Job Details:Team Leader, Retail – Credit Cards • Managing sales of authorized products through persistent efforts in allocated markets. • Increasing customer base & service efficiency. • Approaching potential businesses & turn leads into wins. • Supervising & training staff, Implicating methodologies, reinstating policies, procedure & code of conduct. • Achieving agreed monthly, quarterly & yearly team targets.