Umair Siddiqui

warranty advisor

• Job Details:Managed warranty claims process for customers, ensuring accurate documentation and timely resolution of issues. Provided guidance and assistance to customers in understanding warranty coverage and claim procedures. Coordinated with service technicians and parts department to facilitate repairs covered under warranty. Conducted thorough inspections of vehicles to determine warranty eligibility and assess repair needs. Communicated with manufacturers and suppliers to obtain necessary approvals and parts for warranty repairs. Maintained detailed records of warranty claims, repairs, and customer interactions in accordance with company policies.

service advisor

• Job Details:Maintained meticulous documentation of vehicle inspections, repairs, and maintenance activities, ensuring accurate record-keeping and compliance with company protocols and regulatory requirements. Communicated effectively with customers, providing detailed explanations of vehicle diagnoses, recommended repairs, and maintenance procedures, while delivering exceptional customer service and addressing inquiries and concerns. Resolved customer concerns and inquiries related to service experiences.