Basic Info

Tarek Mahdy

2 years

Giza, Egypt, Egypt

Bachelor's Degree

Entry level

Work Experience

Collections Advisor at HSBC Electronic Data.service delivery Egypt

Experience Details

Collections Advisor

Banking

Experienced (Non-Manager)

Following up on Delinquent customers to secure delayed payments for HSBC Bank.
Serving a number of countries in the Middle East such as (UAE, Lebanon, Oman, Bahrain, Qatar, and Egypt) as each country has different process, its own exceptions and handling procedures.
Negotiating delayed payments with delinquent customers to minimize the loss to the bank.
Putting in action the internal maintenance to and system updates relevant to the collections' process
Acting as co-trainer for the collections department delivering new process updates to the existing employees as well as process training to the newly hired
Supporting the Best Place To Work team (BPTW) in the employee engagement activities such as the Recognition & Rewards events


Company Details

HSBC Electronic Data.service delivery Egypt

Giza, Egypt, Egypt

501-1000 employees

Banking

N/A

May 2015 to present (1 year 7 months)
Recruitment Coordinatot *on loan* at HSBC Electronic Data Service Delivery

Experience Details

Recruitment Coordinatot *on loan*

Human Resources

Entry Level

Acting as a Recruiter to support the HR department in the recruitment process during my employment at HSBC
Interviewing Candidates to assess their eligibility to join the collections department
Assisting the Assistant Manager Recruitment in the “one day recruitment process” as well as facilitating & handling the process for the candidates
Aiding the Recruiters in the mass hiring for the Contact Center, the Collections & the Financial Crime Compliance “FCC” departments
Assisting in performing functional “on behalf of the Assistant Vice President (AVP) & HR interviews for the candidates
Aiding in the recruitment & selection process supporting he AVP’s vision and the criteria set for the required candidates
Maintaining the candidates’ Pre Employment Verification (PEV) process to complete their onboarding


Company Details

HSBC Electronic Data Service Delivery

Cairo, Egypt

501-1000 employees

Banking

N/A

Sep 2016 to present (3 months)
International Account Advisor at Vodafone International Services

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

Exceeding customers' expectations as a MUST, as well as having the best resolution to their problems in various issues mainly regarding technical, billing issues
Advising Vodafone UK customers, guiding them to make the right choices on their account
Creating out of the box solutions to the customers on spot in order to satu Handling On Call Escalations while giving proper solutions to satisfy customers as well as reporting them to the Team Manager
Supporting floor walkers on their tasks such as briefings, supporting new advisors at their first Go Live
Developed resolutions for the high turnover rate at VIS by increasing employee engagement actions


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2014 to Apr 2015 (6 months)

Achievements


I have been recognised for the effective comtribution in the mass hiring during September 2016



Education

BSc in Business Administration (HR major)

Education Details

BSc

Business Administration (HR major)

Al-Ahram Canadian University (ACU), Egypt

C / Good / 65 - 75%

N/A

N/A

Al-Ahram Canadian University (ACU)
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sakara Language Schools

Egypt

2009

C / Good / 65 - 75%

N/A

Sakara Language Schools
2009

Training and Courses

Training/Course Details

HR Certificate

Jan 2014

Cairo University

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

ArabicBankingBusiness Administration (HR Major)Collection (Risk Management)Collections AdvisorCustomer ServiceCustomer ServiveCustomer-orientedEnglishFrenchHR CertificateHuman ResourcesInitiativeInternational Account AdvisorInternet SurfingLeaderMS OfficeNegotiation SkillsProblem SolverRecruitment Coordinatot *on Loan*SocialSupportTelecommunicationsVodafone International Services

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Negotiation skills

Negotiation skills

: Expert

: High

:

1-3 years

Internet Surfing

Internet Surfing

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Collection (Risk Management)

Collection (Risk Management)

: Expert

: High

:

1-3 years

Customer servive

Customer servive

: Expert

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Customer-oriented, Initiative, Problem Solver, Social

Online Presence

https://m.facebook.com/tsmahdy?ref=bookmarks

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