Treza Maher Abd elmalak

Communications AdisorFull Time

• Job Details:• Collaborating closely with coworkers and personnel in other departments to improve customer service and relationships. • Supporting sales team by communicating with the insurers directly and complete the new sale process. • Coaching my new colleagues in their new role. • Arranging the delivery process with the insurers to ensure that the documents reach the client at the appropriate time. • Managing high volume of daily e-mails with great prioritization and communication skills. • Communicating all the customers issues with the insurers to enhance the service level and meet the customer's expectations. • Attending customer service training to learn and share insights, leading practices, and industry trends. • Overseeing escalated requests for support on complex issues. • Avoiding operational delays by processing incoming emails with optimal speed and accuracy. • Following up with the insurers every week to make sure the requests are properly included on the system. • Communicating best practices to team members, continuously helping to optimize standard operating procedures for responses to different concerns.

Account Manager and social media moderatorFull Time

Account Manager & Social Media ModeratorFull Time