Trevor Harris
Regional Director at The Instant Group
Hong Kong, Hong KongWork Experience
Regional DirectorFull Time
The Instant Group
Jan 2018 - Present -7 yrs, 6 months
Hong Kong
- Job Details:• Created and delivered strategy planning and development for Project Management (PM) for TMF client • Create a Project management delivery model, including all processes and procedures • Create a project pipeline for the 2 year rolling cycle of office renovations and relocations. Key Achievements Delivered Reduction of Office size in Singapore and converted to Flexible Office rationalisation in the Hong Kong office 30k Sqft to 24KSqft in live environment. New office in Shanghai delivered in 7 weeks form conception Implementing all processes and procedures and standardising Contacts and Tenders Undertaking procurement governance
Regional Head of WorkplaceFull Time
Standard Chartered Bank
May 2015 - Oct 2017 -2 yrs, 5 months
- Job Details:• Created and delivered strategy planning and development for Project Management (PM), Facilities Management (FM), Energy & Environmental (E&E), and Workplace, providing assurance and governance • Implemented strategies, ensuring avoidance of operational risk across the Bank; 6.2m Sq. Ft portfolio within Hong Kong, China, Taiwan, Korea, Japan, and Macau • Supported the Bank’s transformation initiative with the design and implementation of the Property department, assessing layout and space usage • Led a 3-year Workplace agenda to introduce flexible working, at a ratio of 0.80 to reduce desk vacancy to 0%, changing mindsets to promote and improve staff experience and motivation levels, leading to enhanced productivity and cost savings • Engaged with key stakeholders throughout the business, from floor managers to Regional CEO level, championing the new way of working and provide demonstrations of Bank benefits from financial and staff resource/productivity perspectives • Supported the Service Partner to ensure the Bank is kept safe, secure, clean and tidy at reduced costs, drafted the 367m USD budget and approved major projects and initiatives • Performed as Technical Lead for the region, providing emphasis on achieving cost reductions through energy savings and Life Cycle replacement • Collaborated with the IT team to formulate and implement a cutting-edge FinTech space for both internal and external uses Key Achievements Delivered a reduction of 1m Sq. Ft and 36% to 11% in desk vacancy; for the GCNA portfolio, during the establishment and implementation of the Property department Reduced the annual budget from 407m to 367m USD for 2018; improved procurement processes and energy efficiencies, thus creating a reduction in footprint and implementation of technology Successfully rolling out a 3-year project with capital investment of 41m USD; with a projected payback of less than 4 years, promoting the new way of working Introduced and rolled out a best in class service delivery; standardised processes to assure innovation and quality throughout the entire business portfolio Developed a successful operating model, proven by successful internal audits over last 18-months; collaborated with supply partner, CBRE, to change the operating model, whilst controlling risk levels Instrumental in the recovery of Tianjin, following the explosion in 2015; liaised closely with the business to develop strategies for insurance claim and subsequently returned the LEED building, receiving praise and acknowledgement from the Global CEO
Facilities DirectorFull Time
The American Club
Apr 2013 - May 2015 -2 yrs, 1 month
- Job Details:• Led the delivery of all FM and PM services for the exclusive American Club, across 5 sites, consisting of a 30,000 Sq. Ft Town Club within a central office block, a 90,000 Sq. Ft Country Club set in 5 acres, and 3 x 15,000 Sq. Ft administration offices • Managed a team of 88 individuals, in addition to service partners for cleaning and security purposes, delivering soft and hard services in-house across all sites, including valet, carpentry and event management • Led the team to develop SOP’s, formal Incident Processes and Planned Preventative Maintenance (PPM) schedules, to ensure the delivery of high quality service and the resolution of issues in one visit, whilst limiting impact to members and the overall operations • Explored strategic options for the department and the wider business, including a master plan for the Country Club, a Commissary, and restructuring and locating of Back of House teams, and reviewed and analysed club strategy on property ownership for the administrative offices • Communicated plans and ideas from designers and management teams to the committees and membership, gathering feedback for implementation into designs Key Achievements Successfully delivered a US$1.5m renovation of the Country Club’s restaurant in 39 days; which led to the final approval for a 20m USD project for the complete renovation of the Town Club facility Developed and implemented the 20m USD renovation of the Town Club into a world-class, award-winning facility; created and prepared the Country Club's strategy for a 5-year complete renovation Successfully rejuvenated a previously neglected department; established new and improved internal practices, gaining buy-in from the team, to enhance performance and quality within service provisions, which led to the department being outsourced Introduced and implemented a condition survey, PPM programme and rolling operating plan; to significantly improve practice and delivery, and linked strategy to forecasted budgets for the following 3 years Secured 3% less electricity usage compared to 2 years previous; inclusive of a 30% increase in covers and attendance by members. Conducted Energy Audits on 2 main properties, following installation of energy monitoring tools and introduction of a recycling program Moved Back of House offices into 2 locations, saving 1.2m HKD in rent, per annum; sustained position of core Front of House team in Central and moved Back of House staff into a flexible environment, in a non-CBD location
DirectorFull Time
JLL
Jun 2012 - Apr 2013 -10 months
- Job Details:• Regional Lead for the Convergys account, covering China, India and the Philippines, acquiring staff from in-house to the Service Partner • Led the Hong Kong submission for the Global Facilities Management RFP, preparing and collating the final documentation for the tender return • Compiled and disseminated all relevant information from the RFP documentation, including scope, SLA’s, KPI’s, and policies and procedures to the 114 contractors delivering the service on the 4.3m Sq. Ft portfolio in Hong Kong • Conducted briefing presentations, including portfolio outline, original and proposed structures, and pricing schedules to assist a prompt but accurate return, for key people in HSBC and the incumbent Service Provider • Assisted and advised regional and global teams with their submissions into the final document, supporting the identification of savings and benefits within the contract; following success, led the Transition and Mobilisation, in addition to performing as the primary contact for Hong Kong • Led proposals and RFP’s for Nomura and Burberry (Hong Kong & China) Key Achievement Designed and collated complete pricing schedules for Hong Kong; these have subsequently been utilised as templates for the rest of the Asia region to follow, allowing for a successful and profitable bid
Education
Bachelor's Degree in Management
university of HertfordshireJan 2017
Technical Diploma in Building Service
South ThamesJan 1987 - Jan 1991 - 4 yr
Achievements
Facilities Management Project Cost Effectiveness Service Delivery & Quality Strategic Business Planning Resource Management Supplier & Vendor Management Leadership & Management Continuous Improvements Cost Savings & Reductions Project Management Health & Safety Management Subcontractor Management Business Transformations Budget Control & Management KPI Targets & Benchmarking Stakeholder Management Energy & Environment Efficiency Change Management Business Performance & Optimisation Process Standardisation Operational Models Organisational Restructuring Workplace Strategy Development Real Estate Management Critical Systems Business Continuity Asset Management