Toqa Tarek Younis

Shipping Accounts SpecialistFull Time

• Job Details:- Audited 10+ monthly Statements of Account (SOAs) from shipping lines, reconciling invoices with contracts and resolving discrepancies within 7 days prior to cheque release - Ensured proper approval workflows across departments with reviewing accounts payable invoices and expense reports for accuracy, compliance, and timely submission - Maintained regular communication with internal teams and external partners regarding AP transactions

Customer Services RepresentativeFull Time

• Job Details:- An Experience Maker for Cricut company - Active listener to our Members - Handling issues/ escalations - Raising Members' tickets - Dealing with SAP team for further investigations if needed - Tracking/ following up with the Members for their orders' status, shipment tracking - Raising requests to warehouses to check on orders/ replacements - Checking the stock availability - Navigating through the system for finding the best assistance to the Members - Navigating through the DTC sheet for checking on refund process flow - Systems used: Zendesk, Five 9, Smart Serve, Shipping companies’ websites for tracking • Skills - Customer Care/ Handling - Customer Management - Dealing with SAP team

External Event PlannerInternship

• Job Details:External event planner intern, promote and sell full range of medical services the group provides to current and potential customers, through events, bazaars, summer festivals,...ect. via creating leads / referrals on a daily basis.