Toqa Tareq Abdo

Senior logistics specialistFull Time

• Job Details: Managing logistics process completely.  Cerate ACID and dealing with CargoX system  Dealing with shipping booking directly or through forwarders.  Improving the logistics cycle time and cost perspective for clearance.  Coordinate with finance team on Bank process and required transfer.  Dealing with the report system on daily updates.  Coordinating with factory team daily for shipment.  Following the operation process internally.  Following the internal process and reporting.

Import and export specialistFull Time

• Job Details: Prepare and complete the air and sea freight quotes.  Implementation of air and sea and land operations issued by all shipping systems starting from collecting of rates, up to issuing the invoice for the operation file.  Ensure that the shipment is carried out according to the journey booked, issuing the policies and reviewing them and obtaining the documents of the customer (the source) and attaching them to the recipient or agent.  Checking and negotiated shipping lines and/or airlines always to achieve profitable deals and mutual satisfaction Schedule loading plan  Obtaining the internal transport prices for the transport of exported goods and prepare a schedule for the use of the EX WORK system− Perform any other duties as assigned by direct manager.  Updating reports of shipments trucker and send to customers on weekly basis.  Following up with customer to avoid any complaints and retain customer satisfaction.  Uploading shipping documents on Cargo X for import shipments.  Creating ACID for import shipments on NAFEZA.

Quality control coordinatorFull Time

• Job Details:Evaluating agents, service delivery and product knowledge. Was able to provide associated feedback, and suggestions to enhance the customer experience and productivity.  Providing assessments and actions plan to agents and team leaders, and reporting with root cause analysis.  Executing training sessions for new comers, and support the teams to maintain and enhance quality standards and customer experience.  Attending calibrations to make sure that all team is agreed on same points.