Toqa Darwish

Call Center Agent

• Job Details:Delivering high-quality customer service by addressing inquiries, resolving complaints, and providing information about products and services in a timely and professional manner. Identifying customer issues and concerns effectively, utilizing problem-solving skills to resolve them promptly and ensure customer satisfaction. Managing a high volume of inbound and outbound calls, maintaining performance metrics and adherence to call handling protocols. Recording customer interactions and transactions accurately in the CRM system, ensuring data integrity and compliance with company policies.