Toqa Ahmed

community sales manager

• Job Details:-managed and nurtured relationships with key clients to maximize retention and revenue. -proactively identified upselling and cross-selling opportunities to drive business growth. -collaborated with internal teams to tailor solutions that meet client needs and improve satisfaction. -tracked key account performance, analyzed trends, and provided strategic recommendations. -conducted outbound sales efforts to reconnect with inactive clients and generate new business. -conducted outbound sales to proactively reach out to potential new clients and merchants. -sourced, prospected, and on boarded new merchants, expanding market presence. -led cold calling, email outreach, and networking strategies to acquire new business partners. -negotiated contracts and closed deals to ensure long-term business relationships. -researched market trends and competitors to identify new sales opportunities.

social media moderator

• Job Details:-monitoring and also replying comments and questions on social media. -replying to direct message on social media. -resolved customer complaints effectively, ensuring a high level of satisfaction. -performed upselling techniques to boost product sales. -processed customer orders and entered them into the shopify platform accurately. -contacted online clients to confirm orders, collect full delivery details, and ensure accuracy. -collaborated with the in-store team to prepare and verify order accuracy before dispatch. -communicated with delivery drivers, assigned areas, and shared detailed order information. -oversaw order quality checks and ensured proper handling before delivery.

social media moderator

• Job Details:-monitoring and also replying comments and questions on social media. -replying to direct message on social media. -handling customers and solving their problems.