Toni Azar

2018 Highest GOP 38.2% vs budget since the hotel opening in 2014  2018 Highest Owner return 27.7% and by one million USD more than previous year  2018 guest satisfaction survey 5/6  2018 best employee’s satisfaction survey in Africa 92%  2019 highest YTD GOP 47,7% vs Budget 34.8%  2019 highest Occupancy rate 65% vs Budget 41%  Reduced employees’ turnover to 3%  Combined F&B cost = reduced from 37%-31%, negotiated fix pricing by importing directly from Europe and South Africa  Increased total Hotel Revenue by 20% or USD15M against a Budgeted Revenue of USD12M which had reflected positively on the payroll cost that reduced to 21% compared to 29% previous years