Tomaa Nasser

Online Moderator

• Job Details:Monitored user-generated content across various platforms to ensure adherence to community guidelines and policies. Reviewed and moderated posts, comments, and messages to maintain a safe and respectful online environment. Responded promptly to user reports, resolving issues related to inappropriate or harmful content. Collaborated with cross-functional teams to improve community standards and user experience. Provided regular reports on community trends, flagged issues, and user feedback to stakeholders. Conducted training sessions for new moderators to ensure adherence to company guidelines. Identified and escalated critical content issues to appropriate teams, minimizing potential risks.

Customer Service

• Job Details:Received complaints and inquiries. Provided exceptional customer service by handling a high volume of inbound and outbound calls daily. Resolved customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction. Assisted in troubleshooting technical issues and guiding customers through resolutions. Followed up with social media complaints.