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Toqa khaled

Account Manager at Mumm

Maadi, Cairo, Egypt

Work Experience

  • Social Media ModeratorFull Time

    TGF ( Cap Marketing Solutions )

    Oct 2020 - Feb 2021 -4 months

    Egypt , Cairo

    • Job Details:Responsibilities: * Meet the needs of clients and solved their problems clients from different Arab countries Saudi Arabia - UAE * Managed orders through the website (Kul) * Communicated on advertising campaigns and on campin and respond to messages via Facebook, Insta and Twitter if necessary * completed data registration on the site and sheet (Request delivery) * followed with the customer until the request is delivered * Returned shipments if they have defects and professionally communicate

  • Social Media ModeratorFull Time

    Bird Milk

    Jul 2020 - Dec 2020 -5 months

    Egypt , Cairo

    • Job Details:Responsibilities: • Managed the social networking pages of the companies contracting with the company • Creation relationships with customer • Managed all pages • Monitored customer feedback answered questions • organized orders repared them on Sheets • Coordinated shipments requested and deliver to customers • Handled problems related delivery

  • Account ManagerFull Time

    Mumm

    Nov 2018 - Present -6 yrs, 8 months

    Egypt , Cairo

    • Job Details:-Maintain business relationship with chefs - Provide excellent service and support to build a strong relationship to increasing sales. - Negotiating and execution deals . - Optimize rating and update kitchens Inform the cooks if needed. - Establishing and executing project management activities and seasonal projects . - Provide and maintain high service levels to the chefs to ensure a seamless experience to both customers and chefs . - Work internally with the various departments to ensure all the requirements of our chefs and catering are met. - Create and maintain reports of potential . - Support organize strategic tasks organization. - Perform different decisions, Modifying , and provide services related to packaging food and suppliers for packing. - Provide reviews to our chefs to showcase the areas of growth and areas of potential improvement. - follow up on the financial management details to our chefs .

  • Sales CoordinatorFull Time

    American Business Academy

    Jan 2018 - Oct 2018 -9 months

    Egypt , Cairo

    • Job Details:● Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency. ● Followed up with customers by phone and email to resolve issues quickly and answer questions and provided exceptional service. ● Actively listened to customers' requests, confirming full understanding before addressing concerns. ● Handled 100 calls per day to address customer inquiries and concerns. ● Served customers in a friendly which helped to develop lasting relationships through effective communication and interpersonal skills ● Used Microsoft Word and other software tools to create documents and other communications. ● Educated customers on promotions to enhance sales.

    • Education

    • Faculty of Commerce in Business Administration

      cairo university

      Jan 2012 - Jan 2017 - 5 yr

    Achievements

    MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review. Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge. Used Microsoft Excel to develop inventory tracking spreadsheets. Documented and resolved backing orders which led to Orders exit from the kitchen to the customer. Resolved product issue through consumer testing. Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock. Documented and resolved A customer has rated some food bad which led to the kitchen was closed and re-tracked Launch orientation Sessions health and safety when preparation food.

    Skills

    • Communication
    • Time Management
    • Problem Solving
    • Management Trainee Officer
    • order management
    • Operations Management
    • Microsoft Office
    • Communication
    • Adaptability
    • Problem-Solving
    View More

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • IAB Digital Marketing and Media Foundations Certification

      Google Digital Academy·2021

    • public relations management

      IBS academy·2017

    • Communication Skills

      Raya·2015
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