Toka yasser

Social Media CoordinatorFull Time

Client Care Operations SeniorFull Time

• Job Details:-Acted as a mentor and guide for team members, fostering a culture of continuous improvement -Oversaw the strategic direction of client care operations, ensuring alignment with organizational objectives -Implemented process improvements to optimize efficiency and enhance the overall client experience -Collaborated with leadership to develop and execute client care strategies, contributing to business growth - Led training programs for new hires, equipping them with the skills needed for exceptional client service -Developed and implemented quality assurance procedures to maintain service excellence standards. -Conducted regular performance evaluations and provided constructive feedback to enhance team proficiency -Collaborated with management to identify training needs and address skill gaps effectively

Customer Service AssociateFull Time

• Job Details:-Manage large amounts of incoming phone calls -Provide accurate, valid, and complete information by using the right methods/tools -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution -Take the extra mile to engage customers -Follow communication procedures, guidelines, and policies